Have a question? Don't hesitate to contact us.
Most emails get a response within 24 hours. Our customer support is open 24/7/365. Feel free to contact us with any questions, concerns, or ideas that you have. We love hearing from you because it helps us provide you with products and services you need.
Frequently Asked Questions:
Q: How long will it take to receive my package?
A: It takes 3-5 business days for processing (unless stated otherwise), 7-12 business days to receive your product (domestic) and International shipping takes a minimum of 15 business days.
Q: Is shipping free?
A: We offer free delivery to United States, United Kingdom, Australia and most European countries and for all orders who pass $40 order value.
Q: Do you ship internationally?
A: Yes, we do. Please note that International delivery is insured and safe and all orders will arrive at their destination.
Q: What is the company return policy?
A: We will replace all defective units with a new item upon 30 days of shipment arrival. For more information click here.
Q: Do you have a phone number I can call?
A: No—but please don’t misunderstand this as any lack of interest! We’d love to answer your questions. We know the decision to omit phone support is unusual, but after experimenting with different approaches, we’ve found that starting with email enables us to provide the fastest response. We focus on providing fast and high-quality responses by email, so you’re always talking to a human that can help first-hand.